What precautions are you taking to prevent the spread of COVID-19?
- We will ask you to clean your hands with hand sanitizer upon arrival.
- To make sure your visit is a safe one, we are cleaning and disinfecting between guests and we encourage personal distancing.
- You are not required to wear a mask, but feel free to wear one if you prefer.
Will I actually be locked in the room?
The door you enter will always remain unlocked for safety reasons. You are free to leave and return to the room if necessary.
Is the room kid-friendly?
Children under 12 must be accompanied by an adult. It can still be fun for kids as long as there is adult supervision.
How many people can the room hold? Can we bring an extra person?
Each escape room holds up to a maximum of 6 people. The guest count is based on the physical size of the room and the amount of puzzles. We do not recommend going over the maximum number of guests, but if you’re all in the same group, we will allow one extra guest.
What is the minimum number of people you recommend?
Two people have successfully solved each of our rooms in under an hour, but we recommend 4 guests at a minimum. If you are only booking two tickets, you might want to join another group or bring some friends. Within most rooms, it’s physically impossible to complete the room with one person. Please try to join another group who has already booked.
Can I eat or drink in the rooms?
Unfortunately, we do not allow food or drinks into the rooms because the artifacts could get damaged. Water bottles are allowed.
What if I don’t escape after an hour?
Only around 30% of groups escape on time, so don’t feel discouraged if you don’t escape.
Is photography allowed?
Photography is not allowed and encouraged in the waiting room, but not in the escape rooms in order to protect the integrity of the puzzles.
Can I get a refund?
All ticket sales are final, and we generally do not give refunds for any reason. You are welcome to sell or give your ticket away to someone else.
Can I revisit the same room?
You’re welcome to replay a room as long as you book all of the tickets available for that room. It would not be fun for other guests to play alongside if you already know many of the solutions.
Are you able to host a large group or private event?